No, I'm furious.
While reading one of my all time favorite blogs, I came across a post for Archetype cosmetics. I'm always on the lookout for new mineral makeup lines, and after seeing the swatches on said blog, I rushed to the Archetype site and was ASTOUNDED when I saw each sample was a mere 25 cents. I quickly placed 40 samples in my shopping cart, giddy as a school girl and placed my order...
Now here is where the nightmare begins.
Directly afterwards, I searched my inbox for a purchase receipt. There was no receipt anywhere.
I figured it was just a small fluke and assumed I would be treated the way I am usually treated with other MM companies that spoil me rotten.
I placed my order in NOVEMBER of 2010, two days after Thanksgiving and thought nothing of it when December rolled in and still I had recieved no kind of shipping info.
Christmas was approaching and I was getting really impatient, I ordered many colors specifically because I wanted to try them for a holiday look I had been planning. I sent a quick e-mail to the address listed on the site.
"Hi there, how are you today? Busy I assume.
I say that because I placed an order about 3 weeks ago and well..
I was wondering if it had shipped out already and a notice wasn't sent?
My name is Bla bla bla and the date I placed the order was November 29th
I greatly appreciate you taking the time to read this message, have a great day :)"
And I sent off the message certain I would get a reply.
A day went by. And then another. And another. And another until new years eve passed and we were suddenly in 2011. And I was still without my eyeshadows grrrr.
I sent another e-mail.
"I have been waiting for nearly 6 weeks now and I still have not recieved any info on my order. Please contact me as soon as possible. I understand you must be very busy but this is getting ridiculous."
Another week went by and NO ANSWER.
Understand that at that time I didn't know what a paypal dispute was, so I was feeling awful that I had been scammed by this company. By the time I found out I could dispute the money I paid, I had gone past the 45 day limit. No answer to my e-mails, nothing at all.
By February I had started researching the company and saw that many people had to wait 2, 3 even 4 months to recieve their orders from Archetype! Defeated, I figured I would just have to wait.
And wait some more.
Until finally today, March 25th 2011... Yeah 5 months later, I decided to send one last angry massage to Archetype and decided it was time to post about this.
" Thank you so much for taking my money. I really appreciate getting scammed by you. Keep it, I don't want it any more. You will never recieve a cent from me again."
Ok, so it was only like 13 dollars or so, but STILL!
HOW ARE THESE PEOPLE STILL IN BUSINESS?! AHHHH!
*Violently shakes laptop around*
Archetype gets an F- in my book.
For great Customer Service in the online makeup circles, I recommend...
High Voltage Cosmetics- The owner Jasmine is always so quick to answer any questions and is always really helpful.
Fyrinnae- Quick helpful replies, very polite.
Detrivore Cosmetics- Besides shipping super fast, whenever I have a question I always get quick replies.
And thats all for today, have a great night and always reaserch before purchasing, please :)